Job Description
- Provide first-level IT support to employees for hardware and software issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
- Assist with Windows operating system installation, configuration, and updates.
- Create and manage basic user accounts and access permissions.
- Troubleshoot basic LAN, Wi-Fi, DNS, DHCP, and internet connectivity issues.
- Install and maintain required software and antivirus applications.
- Assist with system backups, security updates, and routine maintenance.
- Monitor basic system and network issues and escalate complex problems to senior IT staff.
- Maintain IT asset records and documentation.
- Maintain records of IT incidents, service requests, and resolutions.
Education
- Bachelor’s degree/Any Degree(MCSE,CCNA,CCNP)
Responsibilities
- Troubleshooting on Desktops
- Troubleshooting on Microsoft office 365, firewall and mail servers
- Monitoring backups Troubleshooting networks, virtualization, and windows servers
Required Skills and Qualifications
- Technology Graduate OR Bachelor of Science in IT
- Must have a prior minimum 1 year of experience in customer service or technical support role
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills (Must have)
- Strong analytical and problem-solving abilities, with keen attention to detail
- Must be a team player but should also understand the importance of individual contributions
- Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment
- Must be flexible to work any shift in a 24/7 operation including night shifts
- Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements
- The work location will be decided by the Organization depending upon the business requirement
- Candidate should be amendable to work from office/SITE
- Longevity and commitment in previous work
- Team player
- Ability to meet target under pressure and time bound deadlines
- Dynamic and pleasing attitude and personality